Trustly at the New Zealand betting counter — what it costs, what it pays back

Updated October 2026

Licensed

Available in US

Fast payouts

18+ Only

Verified against the Racing Industry Act 2020 and the Department of Internal Affairs’ public statements on 28 June 2025.

Current as of October 30, 2026; licence claims checked against the Racing Industry Act 2020.

The headline sits a step below the subject. Trustly is a payment rail, not a bookmaker, and the question of how it works at a New Zealand betting counter is a question about who is allowed to take your bet in the first place. Since the Racing Industry Amendment Act 2025 inserted section 74AAA on 28 June 2025, TAB NZ and its online sister brand Betcha are the only operators allowed to take online racing and sports bets from a person in New Zealand. Trustly accepts deposits and payouts the way it accepts them in any other market — but the cashier it lands you at, in New Zealand, is one of two screens. The rest of this page is about what those screens cost a New Zealand bettor, what they pay back, and what the alternatives actually are.

The Trustly cashier — what the rail actually does

Trustly is a Swedish open-banking payment institution, founded in Stockholm in 2008 under the working name Glue Finance. It was licensed as a payment institution and is supervised in the EU/EEA by the Swedish Financial Supervisory Authority and in the United Kingdom by the Financial Conduct Authority. The company reports connections to roughly 12,000 banks, around 650 million consumer accounts globally, and more than 9,000 companies using its rails. In 2016 it launched Pay N Play, a product aimed squarely at the gambling sector that pairs a deposit with the customer’s bank-based identity in one step.

The mechanism is straightforward on paper. The bettor picks Trustly at the cashier, is redirected to their own bank’s login, authorises the payment from a regular bank account, and the money arrives in the betting account without a card number, e-wallet or crypto wallet being touched. The same rail handles withdrawals: the bookmaker pushes the payout back across Trustly, and the funds land in the bank account from which the deposit originally cleared.

A few details change what the rail is worth to a bettor.

First, the rails do not move money for free on every route. New Zealand-licensed operators do not publish a Trustly transaction fee, but Trustly’s terms — and the bank’s own authorisation screen — disclose when one applies. A deposit fee, where one exists, is a small fixed charge; a payout fee is the more common line item, because the receiving bank sometimes treats inbound Trustly credits differently from a domestic transfer. The fee is small per transaction, but a bettor withdrawing frequently pays it over and over.

Third, the speed question is real. Trustly’s marketing line — instant deposits, fast withdrawals — is generally accurate, but the bank at the receiving end sets the ceiling. New Zealand retail banks process inbound Trustly credits inside one business day in most cases, sometimes faster, rarely slower; the same rail inside Europe is closer to instant. A payout advertised as “instant” is instant to the betting account, not always to the wallet.

Fourth, and the one that matters most in New Zealand, Trustly is a payment method, not a licence. Trustly does not decide whether the operator you are paying is allowed to take your bet. It moves money to whoever has an account with it, and in this market that has narrowed to two screens.

Where the rail meets the regulator

The Racing Industry Amendment Act 2025 inserted section 74AAA into the Racing Industry Act 2020. The section states that no person other than TAB NZ may offer racing betting, sports betting, or other racing or sports betting to a person in New Zealand, regardless of where that person is resident or incorporated. The change took effect on 28 June 2025; the Department of Internal Affairs told providers serving New Zealand to withdraw with immediate effect.

There is no licence register for New Zealand betting, because there is no licence route. TAB NZ is not one bookmaker licensed among many; it is the lawful monopoly, with two online brands. Betcha is the second of those brands, not a competitor. Section 74AAA makes both the only lawful place a New Zealand bettor can use a Trustly deposit to fund a racing or sports bet.

The Department of Internal Affairs warns that overseas operators carry risks mentioned in section 7; see that section for the regulatory stance on offshore gambling. Section 19(4) of the Gambling Act 2003, inserted in 2025, says an individual cannot be convicted for placing a bet with an offshore betting operator in breach of section 74AAA; no published penalty for a player was found. TAB NZ and Betcha are the lawful option, with New Zealand harm-minimisation tools and a complaints route; an offshore bookmaker that serves New Zealand is breaking New Zealand law.

The cost of paying — Trustly fees, deposit minimums and what stays in the wallet

Trustly deposits at TAB NZ are advertised as instant and free at the operator’s end. New Zealand banks do not levy a per-transaction fee on outbound Trustly authorisations from a standard current account, so the bettor’s side of the rail is zero-fee in the common case. The exceptions sit at the edges — a corporate or premium account tier that adds a foreign-bulk fee, a deposit routed through a currency conversion when the betting account is held in a currency other than New Zealand dollars, an idle-account dormancy charge that some banks apply after months of inactivity on a Trustly authorisation. None of these is the rail’s own fee.

Payouts cost more, in the small-print sense. Trustly’s withdrawal fees are paid by the receiving party in most cases — the bookmaker pays Trustly, not the customer — but the receiving bank may treat the inbound credit as a foreign transaction if the betting operator is licensed offshore, in which case a conversion spread or a correspondent-bank fee can land on the customer’s statement. TAB NZ’s payouts clear as domestic New Zealand transfers, and the fee line, if any, is the operator’s to publish in its terms.

The deposit minimums are the practical floor. TAB NZ publishes minimum deposit thresholds by method; the published Trustly minimum sits at the same level as the card and POLi equivalents, around NZ$5 for the lowest tier on promotional windows and NZ$10–NZ$20 on the standard cashier. There is no statutory minimum deposit for a New Zealand betting account; the floor is the operator’s own terms. Maximum withdrawal amounts are likewise operator-set, and TAB NZ’s published maximum is high enough that no recreational bettor approaches it.

Two real costs sit outside the fee table.

The first is opportunity cost. A Trustly deposit is a bank-authorised transfer, not a credit-card advance. The bettor cannot borrow against the deposit to chase a loss, and cannot reverse the transfer after the authorisation. A credit card has a chargeback window that does not exist here, and that is the feature that lets problem gambling compound on a card.

The second is the limit a Trustly-funded account imposes on the bettor’s own discipline. TAB NZ offers deposit limits, time-outs and self-exclusion across both of its online brands, and a Trustly deposit counts against the daily limit the same way any other deposit does. Setting a deposit limit is a one-time decision that gates the rail for every future session, and it is the cheapest insurance a bettor can buy.

What the rail pays back

The deposit speed is the headline number. A Trustly deposit at TAB NZ is credited to the betting account inside seconds in normal banking conditions, sometimes inside a minute. The bettor is logged in, picks the method, authorises at the bank, and the betting balance updates before the bank tab closes.

Withdrawal speed is the more interesting figure. TAB NZ publishes a same-day processing window for Trustly withdrawals in business hours, with the funds landing at the New Zealand bank end in one to two business days. Card withdrawals at the same operator take one to three banking days; Trustly sits at the front of that range, not the back. The published payout window at TAB NZ for Trustly is competitive, and the only faster option is the retail outlet, where a cash-out voucher can be redeemed in trading hours.

The trade-off is the deposit-side of the rail. Card deposits are also instant at TAB NZ and carry the same minimum deposit. A bettor who prefers cards does not lose speed by switching. The reason to pick Trustly over a card is the security model: the bettor never types a card number into a betting site, never stores one with the operator, and never exposes the card to a data breach at the bookmaker’s end. For a New Zealand bettor, where the choice of lawful operators is one bookmaker with two brands, the security argument is the rail’s strongest pitch.

The New Zealand betting landscape — what the rail actually opens up

The landscape of this market is two screens.

The first is TAB NZ, the statutory betting operator established under the Racing Industry Act 2020 and operating under a 25-year partnership with Entain signed in 2023. The partnership gives Entain a 50/50 share of gross profits, with at least NZ$150m a year flowing to TAB NZ for the first five years and a one-off NZ$100m payment from Entain to the racing sector at signing. TAB NZ operates both the retail counter network — the high-street TAB outlets — and two online brands: TAB itself and Betcha. The online brands share technology, odds, and a single customer wallet: a deposit at one is a deposit at both.

The second screen is Betcha, the TAB NZ online brand positioned for a younger, more sports-betting-oriented audience. Betcha runs the same fixed-odds sportsbook, the same racing markets, and the same cashier, with a different visual identity and a marketing line pitched at the casual punter. The two brands are not competitors; they are two front doors on one operator, and the difference between them is the product mix and the promotional schedule rather than the price.

Every other brand that accepts a New Zealand bettor, accepts a Trustly deposit, or advertises to a New Zealand audience is operating outside section 74AAA. The Department of Internal Affairs told such providers to withdraw with immediate effect from 28 June 2025. Some offshore brands still take deposits from New Zealand-registered bank accounts via Trustly because the rail does not check residence; the prohibition sits on the operator, and the deposit lands anyway. A New Zealand bettor using Trustly to fund such an account is using a rail licensed in one jurisdiction to fund an operator prohibited in another.

This is the part of the landscape the cashier opens up. Trustly is a payment method licensed by the Swedish Financial Supervisory Authority in the EU/EEA and by the UK Financial Conduct Authority; in February 2022 the Swedish regulator issued Trustly a formal warning and a SEK 130 million fine over anti-money-laundering deficiencies. The fine is dated, the issues were addressed in the remediation plan, and Trustly continues to operate under its licence; the point for a bettor is that Trustly, as a payment institution, is supervised. The operator on the other end of the rail in New Zealand is supervised or is not, and the rail does not tell you which.

How the cost stacks up against the alternatives

A Trustly deposit at TAB NZ against a card deposit at TAB NZ: same instant credit, no fee, same minimum. The bettor pays nothing for the privilege of typing a bank password instead of a card number.

A Trustly deposit at TAB NZ against an offshore bookmaker that accepts Trustly: the rail may charge a foreign-bulk fee on the bettor’s side because the operator is licensed offshore, the receiving bank may treat the inbound credit as foreign, and the operator sits outside the New Zealand harm-minimisation framework. The Department of Internal Affairs’ published warning — that an overseas operator may not return unspent credits or pay out large wins — is the regulator’s own framing of what that mismatch costs.

A Trustly withdrawal at TAB NZ against a card withdrawal at TAB NZ: Trustly wins on speed by roughly a day on average. The published window at TAB NZ is one to two business days for Trustly once processing clears, against one to three for cards. The bettor saves a day.

A Trustly withdrawal at TAB NZ against a retail TAB payout: the retail payout wins on speed, redeeming over the counter inside minutes in trading hours. The retail option requires the bettor to visit a TAB outlet, which costs time and travel; for a bettor who already lives near an outlet, the retail payout is the fastest path to cash in this market.

The shape of the cost is thus: zero on the deposit, marginal on the withdrawal, regulator-bound on the offshore route, and free on the discipline controls. A Trustly-funded TAB NZ account is the cheapest cashier a New Zealand bettor has access to, in the sense that it imposes no fee beyond what the bank itself charges on its own end of the rail.

The statutory frame — who is allowed to take your Trustly deposit

The Racing Industry Act 2020 is the statute that establishes TAB NZ as the sole lawful betting provider for racing and sports in New Zealand. The Racing Industry Amendment Act 2025 inserted section 74AAA, which took effect on 28 June 2025: no person other than TAB NZ may offer racing betting, sports betting, or other racing or sports betting to a person in New Zealand, regardless of where that person is resident or incorporated. The Department of Internal Affairs monitors compliance with the betting prohibition under section 92A of the same Act and is the gambling regulator under the Gambling Act 2003.

The Online Casino Gambling Act 2026 is a separate statute. It licenses online casino gambling only — it does not license sports betting. TAB NZ’s right to apply for an online casino licence does not extend the betting monopoly; it creates a parallel casino regime that runs beside the existing one. A Trustly deposit at an online casino licensed under the 2026 Act is a different transaction from a Trustly deposit at a racing or sports bookmaker, and the betting prohibition in section 74AAA does not apply to casino gambling.

The licence frame for New Zealand betting is thus simple in structure. There is no licence register, no licence application, and no path to a new licence, because section 74AAA does not contemplate one. TAB NZ is the lawful provider; Betcha is one of its two online brands; every other brand that takes a New Zealand racing or sports bet is operating outside the statute. The Department of Internal Affairs’ published statement, on the same date the section took effect, told providers serving New Zealand to withdraw with immediate effect.

What may be bet on is what TAB NZ offers. The TAB NZ product set covers fixed-odds and tote (pool) bets on racing, with bet types including Win, Place, Each Way, Quinella, Exacta, Trifecta, First Four, Double, Treble, Daily Double, Running Double, Quaddie and Big6, plus multis and same-game multis on sports. Live betting is listed in the TAB NZ apps; no statutory restriction on in-play markets was found. No lawful New Zealand betting exchange exists, and spread betting sits outside TAB NZ’s sports-betting definition. TAB NZ does not offer bets on politics or novelty markets; the published product set is racing and sports.

Greyhound racing is closing in stages from 1 August 2026. From that date, offshore operators may not take bets on greyhound races either; the prohibition extends to the event, not just the operator. A Trustly deposit to fund a greyhound bet from 1 August 2026 lands at a closed counter, even at TAB NZ.

Regulatory framework for New Zealand betting

The Department of Internal Affairs monitors compliance, tells providers to withdraw, and warns New Zealand bettors of the risks of using offshore operators. The Department does not geo-block bookmaker sites, does not require banks to block payments to offshore operators, and has not published a payment-blocking order under the current framework. A Trustly deposit to an offshore bookmaker lands at the betting account; the rail processes it; the regulator’s prohibition sits with the operator.

The Department of Internal Affairs also collects the Problem Gambling Levy from TAB NZ — 0.74% in force from 1 July 2025 to 30 June 2028. The levy funds harm-minimisation services, including the Gambling Helpline. A bettor using TAB NZ is paying into the harm-minimisation system by virtue of placing the bet; an offshore bettor is not.

The Gambling Commission in the UK does not apply; New Zealand regulates through the DIA. It does not issue betting licences, because the betting monopoly is set by a different statute; it licenses lotteries, casino gambling, and class 3 and class 4 gambling. A New Zealand bettor reading about a “licensed bookmaker” in this market must read it as an offshore licence, not a New Zealand one — there is no New Zealand licence to hold.

The Inland Revenue Department treats recreational gambling winnings as generally not taxable; prize money from TAB horse, dog and trotting races is not taxable. A bettor who bets as a business is a different case. Operator side, TAB NZ pays the Problem Gambling Levy; offshore operators supplying New Zealand residents pay online gambling duty of 12% of profits since 1 July 2024, rising to 16% from 1 January 2027. The duty being payable does not make an offer lawful; the prohibition sits in a different statute, and tax payment does not cure it.

Responsible gambling at the Trustly cashier

The gambling-harm toolkit at TAB NZ is the operator’s own product, not a regulator’s mandate. The TAB NZ app lists deposit limits, time-outs, and self-exclusion, and the exclusion applies across both online brands (TAB and Betcha). Setting a deposit limit at the cashier is the cheapest discipline tool a bettor has: the rail enforces it, the operator enforces it, and the bettor’s bank statement reflects it.

There is no single national online-betting exclusion register in New Zealand. The register the Online Casino Gambling Act 2026 will require is for online casinos only; the betting exclusion is operator-level, and TAB NZ’s exclusion covers its own customers, not the rest of the market. A bettor who excludes at TAB and then funds an offshore bookmaker via Trustly has excluded from one operator, not from the rail.

The free Gambling Helpline (0800 654 655, text 8006) and Safer Gambling Aotearoa are the published help services for gambling harm in New Zealand. They are free, confidential, and available to anyone in the country, regardless of which operator they used. The age for TAB NZ betting is 18; betting under 18 is an offence under section 89 of the Racing Industry Act 2020. Land-based casino gambling in New Zealand is 20 — a different threshold for a different product. Never merge the two.

The Advertising Standards Authority’s Gambling Advertising Code applies to betting advertisements in New Zealand. Ads must not target children under 14 or young people 14 to under 18, judged by context, appeal and expected audience (25% or more of the audience counts as significant where accurate data exists), must not encourage harm, and must be truthful with terms available. There is no New Zealand equivalent of a “whistle-to-whistle” ban for betting advertising; the Code’s audience threshold is the closest published standard.

The reviewed bookmakers — TAB and Betcha side by side

Two online brands carry New Zealand punters’ racing and sports bets, and they are two front doors on the same operator. Both run on the TAB NZ platform, both accept the same payment methods, both clear through the same wallet, and both carry the same exclusion across the operator group. The bettor picks the brand; the operator group is the same.

TAB

TAB is the legacy brand of TAB NZ, the statutory betting operator that takes fixed-odds and tote bets on thoroughbred, harness, and greyhound racing in New Zealand, plus a full sportsbook on local and international sport. TAB’s product set covers the full bet-type catalogue published in its betting rules — Win, Place, Each Way, Quinella, Exacta, Trifecta, First Four, Double, Treble, Daily Double, Running Double, Quaddie, Big6, multis, and same-game multis — and live betting is available in the apps. The TAB app includes Trackside live race streaming with in-app betting, racing form, Blackbook and Jockey Challenge tools, and a simplified wallet for deposits and withdrawals.

TAB NZ operates under the 25-year Entain partnership signed in 2023, with at least NZ$150m a year flowing to TAB NZ for the first five years, a 50/50 share of gross profits, and a one-off NZ$100m payment from Entain to the racing sector at signing. TAB NZ holds the betting monopoly under section 74AAA of the Racing Industry Act 2020, in force since 28 June 2025, and there is no licence register for New Zealand betting because there is no licence route.

The cashier at TAB takes Trustly deposits and withdrawals alongside cards and POLi. Deposit minimums are operator-set; the Trustly minimum sits at the same level as card and POLi equivalents. Withdrawals clear through Trustly to a New Zealand bank account in one to two business days, against one to three for cards.

The discipline controls at TAB are operator-level: deposit limits, time-outs, and self-exclusion, with the exclusion covering both TAB and Betcha. The free Gambling Helpline (0800 654 655, text 8006) and Safer Gambling Aotearoa are published in-app. TAB NZ pays the Problem Gambling Levy of 0.74% (1 July 2025 to 30 June 2028), funding the harm-minimisation framework that the bettor reaches when needed.

Verdict: TAB is the brand for the bettor who wants the full product catalogue and the retail-counter fallback. The full catalogue means the long-tail bet types (Quaddie, Big6, First Four) that the racing market still uses, plus the legacy TAB outlet network for a cash payout over the counter. The cost picture is zero-fee Trustly deposits, same-day Trustly withdrawal processing, no published foreign-bulk fee on the bettor’s side, and operator-level discipline controls. The trade-off is the brand’s positioning: TAB is the legacy face, and a younger bettor may read it as the old way to bet. The product underneath is the same one Betcha runs.

Betcha

Betcha is the second online brand of TAB NZ, positioned for a sports-betting-oriented audience with a modern product surface. Betcha’s product mix leans toward the sportsbook — same-game multis, enhanced odds on selected events, and a streamlined race card — while still covering the full TAB NZ bet-type catalogue for racing. The wallet, the cashier, the exclusion, and the licence frame are the same as TAB’s; the difference is the front door.

Betcha is one of two brands, with TAB NZ, that may lawfully take online sports and racing bets from people in New Zealand since 28 June 2025. The brand is not a competitor to TAB; it is the second of two online brands operated by the same monopoly provider, run under the Entain partnership, sharing the same fixed-odds engine and the same tote pool integration.

The cashier at Betcha accepts Trustly alongside the same alternatives as TAB, with the same minimums and the same payout window. A Trustly deposit at Betcha is a deposit to the TAB NZ wallet; a Trustly withdrawal at Betcha is a payout from the same wallet. The bettor cannot, and does not need to, hold separate balances at each brand.

Verdict: Betcha is the brand for the bettor who wants the same product catalogue on a modern front end with the marketing pitch aimed at a casual sports punter rather than the racing-form reader. The cost picture is identical to TAB’s: zero-fee Trustly deposits, same-day withdrawal processing, no fee on the bettor’s side of the rail, and operator-level discipline controls covering both brands. The trade-off is the catalogue depth on racing: Betcha carries the full bet-type catalogue, but a racing-form-first bettor may find the surface easier to navigate on TAB.

Bookmakers without a New Zealand licence

A bettor in New Zealand meets brands outside the section 74AAA frame every time an offshore operator accepts a New Zealand-registered bank account via Trustly, advertises to a New Zealand audience, or runs a New Zealand dollar cashier without a New Zealand licence. The Department of Internal Affairs told providers serving New Zealand to withdraw with immediate effect from 28 June 2025. The following brands are not licensed in New Zealand and have appeared in research in the course of looking at the wider Trustly-accepting market.

These brands are listed for reference because New Zealand players meet them. They are not reviewed as alternatives, because no alternative is lawful in New Zealand for racing or sports betting. The list is descriptive, not a ranking, and not a recommendation. A New Zealand bettor using a Trustly deposit to fund any of these accounts is using the rail licensed by the Swedish Financial Supervisory Authority to fund an operator prohibited by section 74AAA.

Golden Panda

Golden Panda offers a Sports section with a sportsbook, esports, and virtual sports, alongside casino, live casino, crash games, rewards, cashback, a VIP Club, Golden Goals and Prediction Markets. The site lists Trustly among its payment methods. Golden Panda is not licensed in New Zealand. See section 7 for the risks the Department of Internal Affairs highlights for such operators.

Verdict: this operator falls outside the scope of New Zealand gambling law. The rail moves the money, but the regulator’s prohibition stays with the offshore entity.

Spinbara

Spinbara’s English site advertises a first-deposit offer of 100% up to EUR 100, a sport crypto welcome of 100% up to 200 USDT, and a casino welcome of 100% up to EUR 500 plus 200 free spins. The site lists Trustly among its payment methods. Spinbara is not licensed in New Zealand. A Trustly deposit from a New Zealand-registered bank account to Spinbara is a deposit to an operator prohibited from serving New Zealand.

The offers described are Spinbara’s own terms; the lawfulness of those offers for a New Zealand account holder is not.

Winz.io

Winz.io accepts BTC, ETH, LTC, BCH, DOGE, USDT, BNB, ADA, TRX, XRP and SOL, with deposits made by connecting a crypto wallet, no deposit limits published, and instant withdrawals advertised. The site lists Trustly among its payment methods. Winz.io is not licensed in New Zealand. New Zealand residents must avoid offshore platforms as outlined in section 7.

Millioner

Millioner states that e-wallet deposits and payouts are fast, while credit card transactions take longer because a bank processes them. The site lists Trustly among its payment methods. Millioner is not licensed in New Zealand. See section 7 for regulatory warnings.

Rabona

Rabona launched on 23 December 2019 as the sixth online sportsbook of the Soft2Bet group. The site lists Trustly among its payment methods. New Zealand has no licence for this brand.

Betninja

Betninja advertises a casino welcome of EUR 1,000 bonus and 100 free spins, and a sports offer of a 100% match up to EUR 100 on the first deposit. The site lists Trustly among its payment methods. This operator holds no New Zealand licence.

Roobet

Roobet is a brand name of Raw Entertainment B.V., registration number 157205, Korporaalweg 10, Curacao, licensed under Curaçao licence OGL/2024/687/0427. The site lists Trustly among its payment methods. New Zealand authorities have not licensed this bookmaker.

Rooster.bet

Rooster.bet takes card deposits by Visa and Mastercard with a €20 minimum, instant processing and no fees, and card withdrawals take one to three banking days. The site lists Trustly among its payment methods. Rooster.bet is not licensed in New Zealand.

Verdict: this operator is not a lawful option for bettors in New Zealand; please consult section 7 for the relevant legal framework.

BillyBets

BillyBets includes cashback and reload bonuses on sports, a coin shop where coins collected by depositing, betting, tournaments and challenges can be exchanged for free bets and free spins, and a five-level VIP programme. The site lists Trustly among its payment methods. BillyBets is not licensed in New Zealand.

Verdict: this brand is not a lawful betting operator for residents of New Zealand, and using it entails regulatory risks detailed in section 7.

Megapari

Megapari’s bonus page lists a free bet of 15% of the first deposit, a Free Bet Hour with 50% cashback on football losses returned as a free bet, and sports cashback; the amounts on the Singapore version of the site are shown in SGD, and no New Zealand version of these terms was seen. The site lists Trustly among its payment methods. Megapari is not licensed in New Zealand.

Verdict: this brand does not hold a New Zealand licence and is not a lawful option.

Boomerang Bet

Boomerang Bet runs a casino, live casino and sportsbook on one account, and its English site advertises a first-deposit offer of 100% up to EUR 100 and a welcome bonus of 100% up to EUR 500 plus 200 free spins. The site lists Trustly among its payment methods. Boomerang Bet is not licensed in New Zealand.

Verdict: this site does not maintain a licence in New Zealand. The bundled casino-and-sports product is Boomerang Bet’s; the New Zealand prohibition sits elsewhere.

Thunderpick

Thunderpick advertises a 100% deposit bonus up to EUR 600 on its English site and recommends crypto for fast deposits, with other payment methods also available. Thunderpick’s terms set the minimum withdrawal at EUR 10 per transaction, and a closing fee of EUR 20 applies when an account is closed with a balance at or below EUR 20. The site lists Trustly among its payment methods. Thunderpick is not licensed in New Zealand.

Verdict: offshore gambling at this site is not lawful for residents of New Zealand. The crypto pitch is the operator’s; the published account-closing fee is the operator’s; the New Zealand prohibition is the statute’s.

What Trustly pays back at a New Zealand cashier — a comparison

The Trustly-accepting field that a New Zealand bettor meets is the licensed pair (TAB, Betcha) and the offshore set. The comparison rows are the practical matters a Trustly deposit lands on: the New Zealand status, and what the operator’s own terms say about Trustly. The matters below are what each operator discloses about Trustly on its published cashier or terms.

The shape of the table is the shape of the market. The two lawful brands are the same operator on the same cashier with the same Trustly terms; the offshore brands accept Trustly because Trustly accepts them as a customer, not because any of them is allowed to take a New Zealand bet. The Trustly terms each row carries are the operator’s own — not a New Zealand standard.

The cost column is not in the table because the cost is the same on every row where the operator publishes a Trustly fee in New Zealand dollars. TAB and Betcha charge no Trustly fee at the operator’s end; the offshore brands charge what their cashiers publish in their own terms, denominated in their own currencies, with a foreign-bulk fee that may land at the bettor’s bank on top.

How to use Trustly at a New Zealand betting counter — a short walk-through

The bettor opens a TAB NZ or Betcha account, verifies a New Zealand address and ID, and reaches the cashier. The cashier lists Trustly alongside cards and any other published method.

The bettor picks Trustly and is redirected to the bank. The bettor authorises the deposit from a New Zealand bank account at the published minimum. The funds arrive in the betting account inside seconds in normal banking conditions, sometimes inside a minute.

The bettor places bets. Live betting in the TAB NZ apps is supported; same-game multis on selected sports are available; the racing bet-types published in the betting rules are available on the racing card.

The bettor requests a withdrawal at the cashier. The withdrawal request is processed by TAB NZ in business hours. The funds clear to the New Zealand bank account via Trustly in one to two business days.

The bettor sets discipline controls at any point: deposit limits, time-outs, or self-exclusion, with the exclusion covering both TAB and Betcha. The free Gambling Helpline (0800 654 655, text 8006) and Safer Gambling Aotearoa are published in the app.

The bettor who tries to repeat the walk-through at any of the offshore brands above lands at a cashier that accepts the deposit because the rail accepts the operator, not because the operator is allowed to take the bet. The Department of Internal Affairs’ published warning in section 7 applies to these operators.

What an offer really costs the bettor

Trustly itself does not give offers; the operator does, and the operator in this market is one operator with two brands. The offers that exist at the TAB NZ cashier are promotional: bonus bets, boosted odds, and the occasional risk-free or money-back promotion on a marquee event. TAB NZ does not publish a specific bonus-bet amount, a wagering factor, a minimum qualifying price, or a cap on winnings for its current promotional mechanics; the published terms on the TAB NZ site are the place to check.

The pattern, where one exists in the wider market, is worth naming because it is what the cashier pays for. A bonus bet at a fixed-odds bookmaker typically pays the winnings only, not the stake; a free bet refunded after a losing first wager is paid as a free bet, not as cash; a boosted-odds promotion caps the stake the boost applies to; a money-back promotion on a losing wager carries the same stake-returned-as-bonus shape. The shape is consistent across the industry; the specific numbers are operator-specific.

A bettor who reads “free bet” as “free money” is reading past the stake-not-returned shape. A bettor who reads “risk-free” as “no cost” is reading past the refund-as-bonus shape. The arithmetic that converts the marketing word into a cost is the wagering factor times the stake times the market margin; the specific numbers are not published, so the calculation is qualitative here, and the bettor checks the published terms.

The bottom line on the rail

Trustly at a New Zealand betting counter is the cheapest cashier a New Zealand bettor has access to, in the sense that it adds no fee beyond what the bank itself charges on its own end of the rail. The deposit is instant; the withdrawal is one to two business days once processing clears, faster than a card and slower than a retail TAB payout. The rail is supervised by the Swedish Financial Supervisory Authority in the EU/EEA and by the UK Financial Conduct Authority; the rail’s job is to move the money, and the rail does it.

The rail’s job is not to decide who is allowed to take the bet. That decision sits with the Racing Industry Act 2020, section 74AAA, in force since 28 June 2025, and it points to TAB NZ and its two online brands (TAB and Betcha) and nowhere else. The Department of Internal Affairs’ published warning about offshore operators is the regulator’s framing of what that mismatch costs the bettor at the cashier: an overseas operator may not return unspent credits, may not pay out large wins, and sits outside the New Zealand harm-minimisation framework. A Trustly deposit at a New Zealand cashier is a deposit to a regulated operator inside that framework. A Trustly deposit at an offshore cashier is a deposit to an operator outside it, on the operator’s own terms, with no New Zealand complaints route.

The cheapest cashier is the one that sits inside the cheapest discipline controls, and the cheapest discipline controls in this market sit at TAB NZ and Betcha. Setting a deposit limit at the cashier is the cheapest insurance a New Zealand bettor can buy; using the rail to fund an operator outside the framework is the costliest bet a New Zealand bettor can place.

Frequently asked questions: Trustly and New Zealand sports betting

Can I use Trustly on New Zealand betting sites?

Yes — Trustly is accepted for deposits and withdrawals at TAB and Betcha, the two online brands of TAB NZ. A Trustly deposit is credited inside seconds; a Trustly withdrawal clears to a New Zealand bank account in one to two business days. There is no fee at the operator’s end; the only charge that may apply is on the bank’s own side of the rail.

Do any sports betting sites accept Trustly?

Yes, but only one operator is allowed to take a New Zealand racing or sports bet. TAB NZ operates two online brands — TAB and Betcha — and both accept Trustly. Every other brand that accepts Trustly is operating outside section 74AAA of the Racing Industry Act 2020; the Department of Internal Affairs told such providers to withdraw with immediate effect from 28 June 2025, and the prohibition sits with the operator, not the player.

What betting apps use Trustly?

The TAB NZ app and the Betcha app, both operated by TAB NZ, accept Trustly for deposits and withdrawals inside the app cashier. Both apps run on the same wallet, so a Trustly deposit at one brand is a deposit at both. Trackside live race streaming with in-app betting, racing form, Blackbook, Jockey Challenge, and a simplified wallet for deposits and withdrawals are published in the TAB NZ app.

Which payment methods does TAB NZ accept, and where are they listed?

TAB NZ’s published cashier lists cards, POLi, and Trustly among its deposit and withdrawal methods. Minimum deposit thresholds are published in the cashier; maximum withdrawal thresholds are also operator-set and sit high enough that no recreational bettor approaches them. No statutory payment rule for betting accounts was found, so the deposit and withdrawal terms at TAB NZ are operator-level terms, not regulatory minima. The cashier on the TAB NZ site is the place to check the current list.

Which bookmaker may lawfully take sports and racing bets in New Zealand?

TAB NZ, under section 74AAA of the Racing Industry Act 2020 in force since 28 June 2025. TAB NZ operates two online brands, TAB and Betcha, both of which are the only lawful place to place a racing or sports bet in New Zealand. There is no licence register for bookmakers in New Zealand because there is no licence route; the statute does not contemplate another lawful provider.

What does a player lose by betting with a bookmaker that has no New Zealand licence?

A New Zealand bettor using an offshore bookmaker loses the New Zealand harm-minimisation framework — no TAB NZ deposit limits, time-outs, or self-exclusion; no New Zealand complaints route; no contribution to the Problem Gambling Levy. The Department of Internal Affairs warns that overseas operators carry the risks noted in section 7. The operator is in breach of section 74AAA; the rail moves the deposit anyway.

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